09/08/2013

Seen on The Service Mag Facebook page : HERE

Further to my email below, I wish to report that the joint committee has agreed to the following with immediate effect:

1. Special assistance to limited mobility passengers and passengers with infants at departures. This includes being offered assistance while going through the scanner, providing seats as our staff assist to get the boarding passes, assistance at the stairs going to immigration and facilitation through immigration processes, and priority boarding at flight time. This is applicable at all airports we fly to.

2. For all arrivals. During descent or while in air, the cabin purser or the main flight hostess/Stuart will make an announcement to the intention of all passengers with limited mobility and passengers with infants to remain behind for assistance when exiting the aircraft. Ground handling staff will then work to assist these passengers when exiting, clearing out of immigration and picking their belongings on the baggage carousel. They will be escorted until they are outside the airport facility or when a family member or friend meets them.

3. A special signage will be displayed to inform all passengers at departures and arrivals of any free or paying services for assistance such as baggage porting, trolleys, etc.

This decision takes immediate effect starting today August 9, 2013.

Rgds/ Robert
Ag. Senior Manager, Marketing – RwandAir