www.rwandan-flyer.com

16/06/2015

SkyTrax unveiled the list of the best world airline, for 2015. RwandAir is ranked 6th, among the best regional airlines, in Africa.

PRODUCT & SERVICE TOPICS RANKED BY SURVEY USERS :

GROUND / AIRPORT
Airline web site
Online Booking
Online check-in
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in
Boarding Procedures
Pre-boarding Procedures
Friendliness of Ground staff 
Efficiency of Ground Staff
Airline Lounge Product facilities
Airline Lounge Staff Service standards
Transfer services
Arrival services
Baggage Delivery 


ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food
Meal Choices
Selection of Drinks / Pay bar formats


ONBOARD : STAFF SERVICE
Assistance during Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service
Staff Language skills
Meal service efficiency
Cabin presence thru Flight
PA announcements
Assisting families
Problem solving Skills
Staff Attitudes 
Staff Grooming

Best Regional Airlines in Africa : RwandAir ranked 8th (SkyTrax World Airline Awards)

15/07/2014

Like for Le Bourget Air Show, SkyTrax unveiled the list of the best world airline, for 2013. For the first time RwandAir is among best airline, the airline is ranked 8th, in the category Best Regional in Africa. Some month ago, it was the Kigali Airport which were among best airports. The airport is ranked 7th, among best regional airports in Africa.

WORLD AIRLINE AWARDS

Best Regional Airlines in Africa

1 Royal Air Maroc
2 Ethiopian Airlines
3 Air Namibia
4 Tunisair
5 Afriqiyah Airways
6 Air Mali
7 Air Uganda
8 RwandAir
9 Air Côte d’Ivoire

PRODUCT & SERVICE TOPICS RANKED BY SURVEY USERS :

GROUND / AIRPORT
Airline web site
Online Booking
Online check-in
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in
Boarding Procedures
Pre-boarding Procedures
Friendliness of Ground staff 
Efficiency of Ground Staff
Airline Lounge Product facilities
Airline Lounge Staff Service standards
Transfer services
Arrival services
Baggage Delivery 


ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food
Meal Choices
Selection of Drinks / Pay bar formats


ONBOARD : STAFF SERVICE
Assistance during Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service
Staff Language skills
Meal service efficiency
Cabin presence thru Flight
PA announcements
Assisting families
Problem solving Skills
Staff Attitudes 
Staff Grooming

RwandAir wins the  award of  the best short haul airline in Africa, at the Africa Travel Awards

Picture by RwandAir

29/09/2013 last update on 01/11/2013

The Pan African award committee of the Africa Travel Awards with members from all across Africa have announced the winners  of the 2013 edition of the awards. Oliver Tambo International Airport of Johannesburg is the winner of the best Airport in Africa while

Ethiopian Airline was chosen as the best airline in Africa. Arik Air was chosen as the best airline in West Africa.

Rwandair won in the category of the best short haul Airline in Africa. Emirate Airlines won the category of the best international Airline into Africa.

HRG was selected as the best Travel management Company in Africa.The awards will be presented on the 27th of october at the award ceremony of the 9th Akwaaba African Travel Market taking place in Lagos.