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KLM is the best Service Provider in Airlines Category




 In this survey, readers of the magazine had the opportunity to cast their own votes in a range of categories, expressing themselves and giving a fair insight into the level of service.


Of course it’s not an official survey, but this kind of survey is very rare in Rwanda, and thus could give the example to others institutions or magazines, to do the same thing, to improve the customer service. Many Rwandans or foreign visitors say that the customer service is often poor in Rwanda.


Last year, Qatar Airways won the same price.



About The Service Mag :


The Service Mag is an educational magazine targeted at people in the service industry; both in the private and public sectors. It is a quarterly free magazine written in simple English with specific articles in French and Kinyarwanda. It is no secret to anyone that customer service still remains a big issue of concern in many organizations whether small or big even though customer service is the lifeblood of any thriving business.

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